Any inquiry about the products or service, please feel free to contact us.
1. For any defective products as the below cases:
- Wrong item
- Get lost during shipping.
- Damaged/ defective products
What should you do? Send us a email to sale@supervipme.com and include the following information (this is required):
- Your order/invoice ID
- In case you get a wrong item/ damaged item please send us a picture of the item you received.
We will deal with your problem in 24 hours, reship or issue a refund according to your requirements. And you don't need to ship back the package.
Your refund will automatically be applied to the original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
2. Since all the orders are sent to printing one by one.
- We aren’t responsible for refunds or exchanges due to incorrect fit issues. Pease kindly check the size and color before check out.
- We cannot be responsible if a package is undeliverable because of incorrect destination information.
- Our policy lasts 20 days. If 20 days have gone by since the day you receive the products, unfortunately we can’t offer you a refund or exchange.
Not in love with your purchase? Please contact our customer service team, we’d be more than happy to help you sort your issue out and find the best solution for you!