1. What payment methods do you accept?
We accept PayPal payments. When selecting PayPal as a payment option at checkout, you will be directed to the PayPal site to ‘Log in’ and review the amount shown before clicking ‘Pay Now'. Once this transaction is complete, you will then return to supervipme.
PayPal is a safer, easier way to send and receive money online. When you select PayPal as the payment method, you will be linked to the PayPal site where you can make a payment. PayPal can be used to purchase items by Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E-check (i.e. using your regular Bank Account).
2. What countries do you ship to?
We only ship to the USA!
3. Cannot find my country in the shipping list?
We have been forced to remove certain countries from the shipping list since they have in each and every case presented problems for the customer. Please contact our customer support team for further information.
4. How much does shipping cost?
First item shipping cost: $5.99
Shipping time: 3 – 7 business days
Lost packages will be refunded
10 – 20 business days, excluding Sunday for Standard Delivery
Orders are missing products or changed shipping addresses. We will process takes 1-2 business days
Shipping time for missing orders/change in shipping address?
5 – 10 business days, excluding Sunday for Express Shipping
5. Once I order something – what happens next?
On average, merchandise is produced and shipped from our facility 2-3 business days after purchase. Standard shipping/transit times apply (3-7 Business days).
6. What if the customer picked the wrong size or color, can I change it?
Our production facility is automated for processing orders as fast as possible so your customer gets the order ASAP. Unfortunately, because of our automated process, any requests to change an order must be submitted before the item has entered production. Once an order has entered production, it is going to be decorated and we are no longer able to edit the order. Please utilize the size charts and have a detailed explanation available to your customers.
7. What is your replacement/return policy?
Click here to see the full Return & Refund Policy
8. Any more questions?
Please feel free to contact us.